Legal and Technical Information
This Web Site Generally:
The materials contained on this Web site have been prepared by the Pennsylvania Housing Finance Agency (PHFA) for informational purposes only. They are presented without any representation or warranty whatsoever regarding the accuracy or completeness of the information. The information contained on this Web site is provided only as general information, which may not reflect the most current information available. If you have concerns, please contact the appropriate PHFA representative to ensure that you have the most current information.
www.phfa.org and any URL containing phfa.org as part of the address (for example, https://phfa.customercarenet.com) constitute the official Web site of the Pennsylvania Housing Finance Agency. No other Web site, provider, or service is authorized to provide online information regarding the affairs of PHFA.
Links to information on sites other than those operated by or on behalf of the Pennsylvania Housing Finance Agency are for your convenience only and are not an endorsement or recommendation of those sites. PHFA does not control or provide any content or information at these sites, makes no representation or warranty of any kind with respect to these sites or their content, and does not maintain, operate, or take responsibility for information. PHFA does not support or endorse external links and is not responsible for the accuracy or reliability of such content or information on external web sites and any use thereof is solely at the user’s risk.
Accessibility Policy and Assistance
On this site you may find documents in Portable Document Format (pdf), Word (doc/docx), Excel (xls/xlsx) Macro Enabled Excel (xlms) and Powerpoint (ppt/pptx). If you have trouble accessing any of these files, visit the Microsoft Office website and the Adobe website for instructions on how to access Microsoft Office files and Portable Document Format files.
Images on this site contain "alt tags" which aid users who listen to the content of the site by using a screen reader, rather than reading the site. Likewise, a "skip to" link provides these users with a method for bypassing the header and going directly to the main content each time a page is accessed.
If you're using screenreaders or require alternate versions of Adobe Acrobat, you may find it useful to visit Adobe's alternate reader page.
We are constantly updating our site in an attempt to make it as accessible as possible.
Privacy and Security Statement:
PHFA respects your right to privacy and will take every precaution to protect it when you visit our Web site or contact us via e-mail. The www.phfa.org Privacy and Security Statement can be found on our Privacy & Security Web page.
PHFA makes every attempt to maintain this site to work with the two most recent versions of the top most commonly used desktop and mobile Web Browsers on the market in North America, according to data from Google Analytics for www.phfa.org and several other sources (W3Counter, Caniuse, W3Schools). No other browsers or versions will be supported. Unfortunately, this site may not appear exactly the same in all supported browsers.
- Google Chrome (fast but requires a lot of RAM)
- Mozilla Firefox (strong privacy tools and integrated ad-blocker)
- Microsoft Edge (for Windows 10 and greater)
- Opera (best for slow connections with Opera Turbo)
- TESTED / LIMITED SUPPORT: Microsoft Internet Explorer 10 and 11, Samsung Internet, iOS Safari
- NOT TESTED: Opera Mini, Opera Mobile, Chromium, Torch, IE Mobile, UC Browser, Brave, 360 Secure Browser, Dolphin, Puffin, Firefox for Android, Google Chrome for Android, Blackberry Browser, Vivaldi, Maxthon, SeaMonkey, Avant Browser, Tor Browser
In some cases PHFA will utilize pop–up windows to display information. These windows may be blocked from view by pop–up blockers.
There are many third party applications that block pop–up ads. While these applications are very useful for general Web browsing, they may interfere with PHFA’s Web site preventing information to be displayed. Turn these applications off when viewing the PHFA Web site.
Internet browsers that we support have built in pop–up blocking abilities. If this function is turned on while navigating www.phfa.org, then some information may be blocked. Please turn these functions off while viewing www.phfa.org.
PHFA ensures that while within phfa.org, our Web site will not generate any pop–up ads from third parties. Following an external link will take the visitor outside of the phfa.org domain and, therefore, pop–up ads are possible and not the responsibility of www.phfa.org.
Software available on this Web site for download is provided "as is", "with all faults", without warranty of any kind, either express or implied, including, but not limited to, warranties of merchantability and of fitness for a particular purpose. The user assumes the entire risk as to the results and performance of the software, and in no event shall the Pennsylvania Housing Finance Agency be liable for any incidental, consequential, or direct damages suffered in the course of using the software. Use of the available software programs is governed by their respective license agreements, which may contain restrictions on use, including, but not limited to, a requirement to pay the software owner a specified amount after a trial period has elapsed.
PDF (file format)
Most of the documents on this site are in Adobe Portable Document Format. To open and print these files, you will be required to have the CURRENT FREE VERSION of Adobe® Acrobat® Reader™ or another compatible PDF Reader installed.
ZIP (file format)
A ZIP file may contain one or more files or directories that have been compressed to save storage space on your device and make downloading the files fast. To "download" and extract (or unzip) a ZIP file, you will be required to have the CURRENT VERSION of WinZip or another compatible zip extracting/file compression software.