PHFA believes that services for residents play a critical role in the success of affordable rental housing. No matter how that success is defined, whether in terms of resident quality of life and self-sufficiency or in the financial health of the development, services can make the difference between success and failure. That is why PHFA encourages developers, owners, and property management companies to integrate supportive services.
Home4Good Homeless Initiative
Home4Good is a newly created program developed by the Federal Home Loan Bank Pittsburgh and PHFA to address unmet and critical needs in the existing Continuums of Care across the Commonwealth. The initiative will provide a flexible source of funding for organizations working to address homelessness in Pennsylvania with the primary objective of ensuring that if an individual is faced with homelessness it is rare, brief and non-recurring.
The Continuum of Care approach to program service coordination is proving to be successful but there are still areas of additional need and enhancement to ensure they are addressing the most vulnerable populations, have the needed case management and other forms of assistance to fully deploy their resources.
The Home4Good Program Request for Proposals will be looking for innovative applications to ensure the comprehensive and coordinated effort being implemented by communities can be achieved.
- Electric Shopping - A Handbook for Affordable Housing Professionals
- Energy Assistance Program
- Fair Housing and Reasonable Accommodations
- Hoarding and Housekeeping
- Housing Health Partnership Guide (used with permission by Leading Age (tm))
- Memorandum of 62+ Understanding
- Memorandum of Understanding
- Resident Organizations
- Working with Low Literacy Clients
Quick Start Housing Resources
PHFA and the Self-Determination Housing Project's Regional Housing Coordinators have compiled information about specific social service and housing resource agencies throughout the Commonwealth. This information is designed to help you identify where to start inquiries about local service and housing related resources. The Agency does not represent that the information contains all agencies and related organizations in the service areas.
To locate resources in your area, please choose a county from the menu below.
The information provided on each resource page is updated and maintained by SDHP's Regional Housing Coordinators. Questions or concerns regarding this list should be directed to email@example.com.
Caught In The Act
PHFA’s Housing Services team is re-imagining Best Practices for 2019. We’ve shared so many great ideas among our peers over the years. Going forward, PHFA wants to “Catch You in the Act” of doing something great that benefits your residents. Each month, we will feature a great idea in Quick Connections.
Resident Service Coordinators have great ideas that are worth sharing. Below are examples of properties that have been “caught in the act.” Feel free to borrow their ideas or share one of your own. Email the completed "Caught in the Act" Quick Connections Submission Guidelines to firstname.lastname@example.org so that your idea can be featured in Quick Connections and here on our webpage.
Access to Services
This broad category is related to improved access to services and resources through effective partnerships, creative service coordination, and transportation programs.
Examples in this category relate to improving building and unit maintenance, preventing crime, reducing rental delinquency, and reducing evictions.
Education and Employment
This category includes health promotion and exercise programs, health screenings, meals and nutrition, medical services, and safety.
- Bellefield Dwellings - Focus on Health
- Cedars Village & Jefferson College of Pharmacy Partnership
- Char House - Community Garden
- Inglis Apartments at Elmwood and Mission Green - University of Pennsylvania School of Nursing
- Marietta Senior Apartments - Band Together Exercise
- Monument Village - Heritage Farm
- Overlook Park - Nutrition Links
- William S Moorhead Tower - LIVING WELL by DESIGN Wellness Program
Examples in this category pertain to activities to engage residents, resident councils, and other resident organizing efforts.
This category consists of child care, and after school and summer programs to engage children and youth.
If you would like to obtain a copy of the Quick Connections Newsletter, current or past editions, please contact Melissa Medernach at 717.780.4353.
Service Coordinator Peer Directory
Multifamily Affordable Housing Conference
Housing Services and Housing Management offer educational opportunities for managers and service coordinators to increase capacity to design and implement effective service programs. These trainings and forums expose staff to resources, strategies, and best practices in service-enriched housing.
Housing Services Training Events
PHFA in partnership with California University of PA Rural Communities Institute is offering two certificate opportunities for Service Coordinators and other professionals that work in Affordable Housing. The Certificate in Elder Service Coordination (CESC) and the Certificate in Family Service Coordination (CFSC) provide affordable training opportunities for new and experienced Service Coordinators. Each certificate program consists of 20 hours of training, covering 13 core areas, beginning at PHFA's Annual Multifamily Affordable Housing Conference. The additional trainings are completed throughout the year by webinars.
The Certificate programs help assure high-quality service coordination at multifamily developments in Pennsylvania. By providing a well-managed, low-cost and very convenient means of training, PHFA is able to further its goals of improving the quality of life for all residents in its developments.
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Questions or comments regarding Housing Services videos should be directed to Alicia Spencer at 610.270.1989.
Start-up Information for New Service Coordinators
- Housing Services Representative Territory Map
- How To Get Started
- Plan of Services Template
- Referral to Service Coordinator
- Resident Strengths Questionnaire for a Family Development
- Resident Strengths Questionnaire for a Senior Development
- Resident Survey Form for a Family Development
- Resident Survey Form for a Senior Development
Developing & Running a Supportive Services Program
Supportive Services Program Requirements & Reporting
Service Coordinator Forms & Resources
- Agreement for Contracted Services
- Checklist for Agreements for Contracted Services
- Confidentiality Agreement between Resident and Service Coordinator
- Consent for Release of Information
- Job Description for Service Coordinator for a Family Development
- Job Description for Service Coordinator for a Senior Development
- Refusal of Services
- Resident Intake Form for a Family Development
- Resident Intake Form for a Senior Development